We provide a comprehensive support service for your office, covering all your IT services and systems. Our onsite service is key to this package but we also provide telephone support and call-outs.

Unlike many support companies, we stick to our promises. Therefore, we won’t promise to fix all your problems in 4 hours, because this can sometimes be impossible. 90% of calls are answered in 1 hour or less; we never leave serious problems hanging and our priority system ensures that if you have a problem which needs immediate resolution, it will receive our immediate attention.

By being proactive and through regular monitoring, we can also stop many problems from occurring in the first place. Our monitoring gives us plenty of warning of potentially serious issues and thus gives time to plan resolution or back-up.

In many cases having a spare desktop or laptop in your office can defray the short-term time cost of a problem. Using techniques like this we keep your business running efficiently and deal with issues in a measured manner.

Telephone Support We respond quickly and efficiently to issues raised by users, and where possible provide a solution over the phone. If the issue requires further work we will either solve the problem through remote management of your desktops and servers, or an engineer will attend to the problem at your office. Unlike other firms we don’t limit the number of phone calls you can make to us. We prefer to solve users' issues when they come up rather than allow them to worsen over time. Call Outs In order to solve your IT problems as quickly as possible we ensure that all engineers attending your site have a detailed knowledge of your systems - ideally the technicians who installed it in the first place! Issues Sometimes we will spot issues before you do and attend to the problem immediately.