Many companies, when providing IT support services to clients, specifically exclude queries of the “How do I do such and such?” type, believing them to be outside the scope of their responsibility. We believe that in a healthy and functional IT environment, these are really the only type of questions that matter.

Users often know that a thing can be done, but have no idea how to do it. Frequently people are aware that as a group they are not leveraging full benefits from a system, but the process of arranging and running training is too time-consuming and the training itself is too generic. They need someone who can assist them either at their desks, or in specific cases, in a more structured manner.

We believe that the best way to leverage user-level benefits from complex systems is to provide a regular onsite IT support presence. Users can note questions or problems that will be solved person-to-person in a friendly and informal way. Suggestions can be made for service improvements (from both the user side and the IT side), which would otherwise go unmentioned and unheard. In essence, this onsite presence provides a forum for the vital dialogue between the service providers and the service users.

We will attend your office on a regular basis, performing a range of checks and regular maintenance tasks on your computers and printers. Once these tasks are complete we can provide the following services:

		Solve user queries and answer the “How Do I?” questions
		Install and configure new hardware and software
		Set up new users and provide introductory training
		Solve any nagging problems, for instance slow machines and printer issues.

Our onsite presence is the core of our proactive support service. It is a much friendlier alternative to the Microsoft Office Paperclip!