We all recognise that complex systems can go wrong, but studying the problems after an outage has occurred frequently reveals telltale signs that should have been picked up on before the failure happened. Perhaps the disks were running low on space. Odd errors were appearing in event logs. Without keeping an eye on a variety of such signs, it is impossible to catch problems before they impact on the business.

Dean & Hilton can remotely configure and monitor your complex systems (such as servers) to ensure smooth running, and make the necessary configuration changes to keep things ticking over. User limits, such as mailbox sizes, will be monitored so that they don’t become too big and cause slowdowns. In addition, we keep an eye on things like the environmental conditions of the servers during our regular site visits, to check there is adequate airflow and sufficient cooling.

With this kind of preventative medicine, we can minimise the number of problems affecting your users’ productivity.

To ensure a smooth running system we perform the following functions regularly:

		Check back-up logs
		Check event logs and resolve highlighted issues
		Apply hot-fixes and security patches
		Check disk space and network utilisation statistics
		Check anti-virus software logs
		Check email filtered quarantined mailboxes
		Check administrator and undeliverable emails
		Check for software and driver updates; applying them as necessary.
		Diagnose hardware faults and failures through early warnings.