A management consultancy in West London had undergone gradual re-sizing over the past couple of years, to the point where they had relatively complex systems in place for office services such as email, but no in-house staff or external support providers to look after them. Whilst these systems are designed to be stable on a day-to-day basis, when left unattended for any length of time they can break down.

This was exactly what happened to their mailserver. We received a call at 9am, and were told by a panicked MD that no mails were going in or out of the organisation. This represented a crisis situation for the firm, since most of their business dealings were conducted over email. We conducted a short telephone investigation to determine the nature of their systems, and then sent an appropriately skilled engineer to the site to fix it within two hours of the original call.

Our engineer also discussed ways of downgrading the complexity of the systems so that such problems would not recur, and we put in place an arrangement so that should future issues arise, they can be dealt with in an efficient and speedy manner. The company is now a Dean & Hilton client.

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