We were contacted by the Directors of a small commercial property company who felt that they were losing too much staff time dealing with IT issues. They were unsure what direction to take for contracted support, as they currently had no support in place and did not want to enter into an expensive maintenance agreement.

We audited their systems, and discovered that they did in fact have a hardware support agreement in place, in the form of guarantees from the original vendors of the equipment. Their systems were relatively simple, and there was a fair amount of IT knowledge in-house, which it would be inefficient to duplicate.

We recommended a solution that involved the maximum yield for the minimum expenditure. We put in place an initial process of stabilising their systems and ensured that there was a sensible data backup strategy. We agreed an allowance of telephone support which would be chargeable monthly. Specific site visits were not included in the package (although these occasionally take place on an ad-hoc basis when we have an engineer in the area).

Most importantly we agreed that as far as problem-solving was concerned, the key for them was to be trained in what the problem was, how it occurred, and how to avoid it or fix it in the future. This minimised our engineer time (and thus their expenditure) and they have the security and peace of mind that comes from knowing that we are available to look after their systems whenever required.

Click here for more information about our support packages.