X is the largest CD, DVD and Video wholesaler in the UK, accounting for around 60% of all media sold. Its operations are split over many sites, and it has a large staff base. The company is dependent upon email; both internally and with external vendors and distributors.

X was becoming increasingly concerned about spam and viruses. At a user level, the management felt that both were massively on the increase. We were brought in to help them assess the risks to their business, estimate the business cost of current spam levels, and to propose a solution that would minimise the problem.

After working with staff in various departments on a consultative basis we were able to demonstrate the following: that spam represented a large proportion of their internet bandwidth usage, that enormous numbers of potentially damaging viruses were arriving by email every day, that a huge amount of staff resource was being used simply to address the virus problem, and that they faced some potential legal difficulties where inappropriate material was received and automatically stored on company servers.

We suggested a fully managed solution to handle the filtering of spam emails, which was not only cost-effective in the short term, it also provided other less immediately tangible benefits. A layer of redundancy was introduced in their mail service provision, which would expedite recovery in the event of a disaster recovery scenario. And the ability to prevent outgoing mails according to a flexible set of rules gave them a safeguard against legal attacks in the event of inappropriate mail leaving the company.

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